The Work Flow Of Our Customer Service
Over the years, TekDef has established itself as a ‘client first’ agency. This has been possible due to our enthusiastic service support. Here’s a quick look at what clients can expect from us:
Once the initial meetings are over, our development team takes over, working tirelessly, coming up with new ideas and new templates for the project. The mock ups and wireframes are then presented to the client, with an open mind for suggestions and feedback. Our vision for the project is finely detailed, enabling the client to gain a complete understanding of how their websites or apps will come into fruition.
Once the blueprint has been developed by the team, we press ahead full steam with implementing it. During the set up, we account for various interactive channels and social media plugins to boost the online branding and promotion of the client. The tech team works fast and furious, bringing together the various marketing and communication platforms. Our objective here is to enable the client to go live as soon as possible.
Once the development has the product in place, our customer service team then takes over. There is a rigorous testing process we follow, each step of which is communicated to the client. At this stage, we ensure that the project has turned exactly to the specifications we communicated at the start.
No app or website is ever complete without content. To make things easier for our clients, we provide a basic launching pad of content to start things off. This includes text copy and images. We are even happy to integrate any video content that the client may wish to include.